Events 

Dealing with difficult residents and families

• Identifying the difficult party

• Strategies for managing residents and family members

• Balancing obligations to residents and families with obligations to your staff

• Receiving, investigating and managing complaints

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Capacity and substitute-decision making

• Ascertaining individual decision-making capacity

• The differing roles and responsibilities of substitute decision-makers, including powers of attorney, enduring guardians, appointed guardian and administrators and NDIS nominees

• Circumstances in which an application may need to be made to the State Administrative Tribunal

Mental Health, Psychological Safety and Duty of Care 

• Developing your safety system to support the recognition of psychosocial hazards, psychological risk, mental health warning signs, domestic violence risk and other workplace risks  

• Working with medical experts who are treating the employee - what can you request, and dealing with non-responsive employees and doctors  

• Accommodating workers compensation claims, and dealing with issues around causation  

• Dealing with absent employees, and avoiding discrimination claims when dealing with medical incapacity due to mental health issues  

• Addressing duty of care obligations and mental health risks for a remote and flexible workforce 

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Following attendance a Certificate of Attendance will be provided.

Learning materials and plenty of time for questioning and engagement is available. Includes morning tea. 

Workshops are kept at a maximum of 25. Please book early to avoid disappointment 

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