National Live-Streams 

Who should participate?


Clinical, Care Managers, Co-Ordinators, Quality Managers, Executives and GP  Practitioners  

By joining a live-stream event, you can interact and have your questions addressed  through the live-chat.

You can also pre-book your questions here once you have paid . 




You can choose  Session 1, 2 or both sessions (both sessions offer a discount)  

Certificates of Attendance available following the event 


Live-Stream (Filmed in Sydney )

Session 1 

RACGP Standards for General Practice 2020 - Residential Aged Care 

Presented by Dr Louise Acland - Chair of RACGP Expert Committee for Standards of General Practice 

Thur 30th July 2020 

12.30pm - 1.15pm (AEST)

Who should participate?



Care & Quality  Managers

Clinical Managers



Aged Care staff

The RACGP has developed the Standards for general practices (5th edition) (the Standards) with the purpose of protecting patients from harm by improving the quality and safety of health services.

The Standards support general practices in identifying and addressing any gaps in their systems and processes.

The Standards for GPRAC were developed specifically to improve patient care and address the barriers that general practitioners face when delivering such vital care in residential aged care facilities. 

While the current Aged Care Quality Standards that came in to effect on 1 July 2019 are resident-focused, they do not address all aspects of care provision or focus on the clinical interface and systems that are crucial to support the provision of quality care. 
The RACGP also recognises that, given the complexity of the aged care sector, further support is required to ensure that older Australians living in RACFs can access timely, appropriate and safe services.

 The RACGP Standards for general practice residential aged care focus on the clinical interface between the GP (and GP team, including other practitioners from the same practice) and Residential Aged Care (RAC) facilities.

The Standards for GPRAC set out essential minimum requirements for GPs in order to provide quality and safe care in this setting.

Development process The Standards for GPRAC were developed by the RACGP to align with the requirements of the Aged Care Quality Standards (from 1 July 2019) and in consultation with GPs, residential aged care facilities, practice managers, nurses, consumers, subject matter and technical experts, and many other stakeholders.

REC–SGP Chair Dr Louise Acland will present on this topic and will demonstrate how the Standards for GPRAC will help improve resident access to primary healthcare services.

The Standards for GPRAC highlight the clinical interface between RACFs and GPs, focusing on:

  • resident care coordination 

  • equipment and infrastructure

  • medication management

  • ensuring appropriate qualifications for the broader care team.

About the Speaker 

Dr Louise Acland is Head of Clinical Governance for Medical Centres, Healius Ltd. She is a practising GP at Charlestown Medical & Dental Centre. Her clinical interests are occupational medicine, mental health, paediatrics and chronic disease management.

Dr Acland is Chair of the RACGP Expert Committee for Standards of General Practice, and Co-Chair of the General Practice Accreditation Coordinating Committee for the Australian Commission for Safety & Quality in Health Care.

Thur 30th July  2020

Residential Aged Care Residents and Restraint: Challenges and Implementing Best Practice Assessment, Management, Monitoring and Dealing with Substitute Decision Makers

Presented by Julie McStay

Partner Thomas Geer Lawyers

Aged Care and Retirement Living Team 

30th July 2020 

1.45pm - 3.15pm (AEST)

Who should participate?


Care & Quality  Managers

Clinical Managers



Aged Care staff

This presentation will focus on ;  


  • Outlining key requirements in Quality of Care Amendment (Minimising the Use of Restraints) Principles 2019, Single Quality framework and Charter of Aged Care Rights

  •  Examining approaches to assessing whether restraint is required and understanding the extent to which other options should be implemented first

  • Dealing with grey areas in assessing and managing chemical restraint

  • Understanding your obligations in dealing with GP’s and other medical professionals and examining their responsibilities versus yours

  • Obtaining and documenting valid consent: examining what substitute decision makers are empowered to provide consent and assessing your options where you cannot obtain consent

  • Monitoring restraint to meet requirements

  • Reviewing reporting requirements – what should and shouldn’t be included

  • Documenting restraint decision-making to ensure compliance and address legal exposure

About the Speaker 

​Julie McStay is acknowledged as a leading provider of legal services to the aged care and retirement living industries and has an intimate understanding of the legal issues critical to this sector.


She advises a large range of aged care providers and retirement living operators including publicly listed groups, private groups and not-for-profits. She is a trusted advisor to some of the largest aged care providers in the country and is retained for many providers in the Royal Commission into Aged Care Quality and Safety.


Julie has been recognised by her peers as 'Lawyer of the Year' by Best Lawyers in Australia ® 2021 in the area of Health & Aged Care law in Queensland and Thomson Geer was recognised as 2021 Australian 'Law Firm of the Year' by Best Lawyers in the area of Retirement Villages & Senior Living Law. 

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